You and your Authorized Users (collectively End Users) will receive standard support while having an active subscription with ProForma (Cloud) or the during the period for which you have paid the applicable fee (Server).
Support is provided on the terms set out in this Maintenance and Support Policy and also on the terms set out in the:
While ThinkTilt will respond to every support request, be advised that we must receive a documented, replicable example of the defect or error and, if requested, a listing of output or other information needed in order to reproduce working conditions similar to those in which the defect or error occurred.
ThinkTilt is not responsible for any hardware, cabling or operating system components of your network or computing devices. You are responsible for ensuring all systems and networks are set up to meet ProForma’s specifications.
Capitalized terms in this document use the meanings set out in ThinkTilt’s Terms of Service.
ThinkTilt’s standard support offering provides you with high quality customer support services, consisting of the following:
Support is available during ThinkTilt’s normal office hours in Melbourne, Australia:
ThinkTilt shall provide multiple channels for customers to access support. These include: