Every department needs a service desk. Teams like IT Support, HR, Marketing, Finance and Facilities handle a high volume of requests, juggling processes that require speed and accuracy.
ProForma enables teams to convert to Jira Service Desk without the necessity of custom fields, screens and configurations. Now it’s easy to grant Jira Service Desk features like a customer portal, real-time status availability, service queues, SLAs and analytics to all of your service teams.
Teams across your organization can provide one-touch service with ProForma and Jira Service Desk.
Leverage your Jira expertise and investment. Use ProForma to provide teams across your organization with a high-functioning, low-cost service desk solution.
ThinkTilt has been collaborating with Rachel Wright, author of the Jira Strategy Admin Workbook, on a series of articles which offer tips and advice to help you create and maintain a clean, manageable, high-performing Jira instance. You can access all of those articles at once by downloading our eBook – Effective Jira Administration.