Better, faster service from every team with ProForma
and Jira Service Desk

Provide one-touch service

Every department needs a service desk. Teams like IT Support, HR, Marketing, Finance and Facilities handle a high volume of requests, juggling processes that require speed and accuracy.

ProForma enables teams to convert to Jira Service Desk without the necessity of custom fields, screens and configurations. Now it’s easy to grant Jira Service Desk features like a customer portal, real-time status availability, service queues, SLAs and analytics to all of your service teams.



Fewer custom fields, screens and configurations

Teams across your organization can provide one-touch service with ProForma and Jira Service Desk.

Gather Precise Information

Prompt people to input the correct data. Forget sifting through unstructured description fields or waiting for missing information. Get it right the first time.

Streamline Repetitive Processes

Small tasks can be time-consuming. With ProForma, teams can build repeated processes into an easy to use, consistent system.

Simplify Complex Processes

Attach multiple forms to an issue. Set forms as internal (accessible only on the issue) or external so they can be viewed, completed and edited via the portal.

Make Life Easier

Use one system for any and all internal requests, from changing a server to changing a light bulb.

Extend the use of Jira across all Teams

Leverage your Jira expertise and investment. Use ProForma to provide teams across your organization with a high-functioning, low-cost service desk solution.


ThinkTilt has been collaborating with Rachel Wright, author of the Jira Strategy Admin Workbook, on a series of articles which offer tips and advice to help you create and maintain a clean, manageable, high-performing Jira instance. You can access all of those articles at once by downloading our eBook – Effective Jira Administration.