Jira Service Desk is a request management system that lets you receive, track, manage and respond to requests from your team’s customers. The app comes with a self-service web portal where customers submit requests.
ProForma, a powerful form builder for Jira, empowers you to easily create fields that capture the information you need. It allows you to customize the information you receive from customers placing requests. Business teams create forms that ask for the specific information they need. Customers then fill in these forms when making a request on the customer portal.
You can design forms quickly and easily either starting from scratch or utilizing one of the 250+ business process templates.
The Jira Service Desk Agent (Assigned Team Member) sets up ProForma and Jira:
When in place, your customers and Service Desk Agents work together to resolve a request: