ThinkTilt believes that people should have trust and confidence in those with whom they work. Customers expect honest, straightforward interactions where their voices are heard. ThinkTilt works to deliver satisfaction while trying to understand our customers better. Along with open, authentic communication comes the mutual responsibility shared by ThinkTilt and its customers to make customer service work.
By adhering to the following principles, ThinkTilt and its customers can enjoy a productive and harmonious business relationship:
ThinkTilt will use a respectful, conversational voice, and will avoid scripts and the use of corporate doublespeak.
ThinkTilt will require its staff to use their real names and encourage them to use a personal touch.
ThinkTilt will make it easy for customers to contact us and we will foster a public dialogue with our customers, where appropriate, to demonstrate our accountability.
ThinkTilt will anticipate that problems will and do occur, and will set clear, public expectations in advance for how we will address (and redress) such issues.
ThinkTilt will demonstrate its good intentions by speaking plainly, honestly and candidly with customers about problems that arise.
Show the respect, good humor and kindness to people inside ThinkTilt that you would like shown to you.
Use a consistent identity and foster a long-term reputation with ThinkTilt.
Recognize that problems will occur and give ThinkTilt the information and time required to competently address any issues that do arise.
Share issues directly with ThinkTilt and allow it an opportunity to respond, so it can work with you to solve problems.
Trust ThinkTilt has good intentions and be open to what they have to say.