Customer Pact

Overview

ThinkTilt believes that people should have trust and confidence in those with whom they work. Customers expect honest, straightforward interactions where their voices are heard. ThinkTilt works to deliver satisfaction while trying to understand our customers better. Along with open, authentic communication comes the mutual responsibility shared by ThinkTilt and its customers to make customer service work.

By adhering to the following principles, ThinkTilt and its customers can enjoy a productive and harmonious business relationship:


ThinkTilt’s Obligations

Be Human
ThinkTilt will use a respectful, conversational voice, and will avoid scripts and the use of corporate doublespeak.

Be Personal
ThinkTilt will require its staff to use their real names and encourage them to use a personal touch.

Be Accountable
ThinkTilt will make it easy for customers to contact us and we will foster a public dialogue with our customers, where appropriate, to demonstrate our accountability.

Be Ready
ThinkTilt will anticipate that problems will and do occur, and will set clear, public expectations in advance for how we will address (and redress) such issues.

Be Honest
ThinkTilt will demonstrate its good intentions by speaking plainly, honestly and candidly with customers about problems that arise.


Your Obligations

Be Understanding
Show the respect, good humor and kindness to people inside ThinkTilt that you would like shown to you.

Be Yourself
Use a consistent identity and foster a long-term reputation with ThinkTilt.

Be Helpful
Recognize that problems will occur and give ThinkTilt the information and time required to competently address any issues that do arise.

Be Fair
Share issues directly with ThinkTilt and allow it an opportunity to respond, so it can work with you to solve problems. 

Be Open
Trust ThinkTilt has good intentions and be open to what they have to say.