ProFormer for JIRA Server is here!
Last year, the team at ThinkTilt turned up at the Summit in San Jose to launch ProForma. We thought we were on to something with the idea of creating an easy-to-use form builder and a library of process templates to allow any business team to manage their processes in JIRA. The response at Summit was encouraging. We heard testimony as to how bureaucratic and time-consuming business processes can be, and how messy things can get when JIRA administrators have to create dozens of custom fields and data schemes for each individual team. Empowering teams like HR, Marketing and Finance to handle their processes in JIRA without burdening IT is a win for everyone.
Trouble is, we weren’t ready for everyone. We’d built ProForma for JIRA Cloud. At Summit 2016 we learned that a lot of businesses operate behind a firewall. So we set out to develop ProForma for JIRA Server. We released the server version in April, but we didn't want any fanfare until we had refined our offering. So today we are pleased to invite you to come check out the server version of ProForma.
ProForma frees you from the cumbersome process of managing requests with phone calls and email attachments. With ProForma, teams can create and manage forms that can be attached to an issue or request type in JIRA. The advantages of using ProForma include:
- All the required information can be collected at the moment when the customer makes a request, no need to go back and forth in long email threads.
- The information stays attached to the JIRA issue, not lost in an inbox.
- You have all the great features of JIRA/JSD like queues, approvals, real time status and SLA metrics to manage your requests.
- Teams can build their own forms and processes or use one of over 100 customizable template processes that have already been created.
- You can load suggestions, trouble-shooting and polices into your Confluence knowledge base so customers can self-serve.
- Teams can measure the frequency, volume and time needed to resolve particular request types and allocate their resources accordingly.
- Teams and their customers are happy because there’s an efficient way for everyone to get what they need.