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Category: Trust

Retrospective and Roadmap: Q1 2018

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2017 Year in Review

A look back at our progress towards helping every business team manage their processes, with more efficiency and less Jira administration.

Retrospective and Roadmap: Q4 2017

In Q3 2017 we finalised piping, validation and export for ProForma. Q4 is going to continue the trend of improvements. Read our quarterly retrospective and roadmap to learn more.

Announcing the ProForma Status Page

You need to know that you can count on consistent availability, support and service. Today, we are pleased to announce the ProForma Status Page.

How We Handle Support Requests and Bug Reports

Read how ThinkTilt uses a combination of sophisticated monitoring tools and old-fashioned customer service to respond to your support requests. 

Retrospective and Roadmap: Q3 2017

Quarter end provides an occasion to reflect on ProForma’s new features and to look forward to what’s next.

Information Security: A Practical Policy that People Read and Follow

The third in our series on how ThinkTilt keeps your data secure, this post describes ThinkTilt’s internal security policy. 

Customer Analytics: Gaining Insights and Offering Support, Without Being Creepy

This post is one in a series on data and privacy.Privacy policies make for some boring reading. Maybe that’s intentional. Maybe it’s that way to discourage users from really finding out what information is collected about them and how it’s used. Companies are understandably afraid that users might get creeped out if they knew just how much data about them is being tracked. It is a little creepy. It feels like Big Brother, or at least Big Tech is watching.  

Your Form Data: How, What and Where it is Processed and Stored.

This post is one in a series on data and privacy. As always, we appreciate any feedback you have on what’s covered in this series. We think we have made careful and considered decisions in this area; however, we are always open to improving our practices and reviewing the decisions we have made.

So let’s start with one of the most important types of data – the design and contents of the forms your create and fill out with ProForma. …

A Series on Data Privacy

Keeping private data private should be the very backbone of every business. If we don’t treat your data and data about you with the respect and care it deserves, then you shouldn’t entrust it to us. However, simply locking every bit of data away in a vault isn’t a particularly effective way to understand what our users are trying to do and support them in doing it.