Having to choose between a couple of great options is a nice problem to have. Still, you do want to make the right choice, and what’s best for one team. Read more.
Inundated with innovation? This article offers a simple solution to providing an innovation people actually want – better, faster service.
Self-service is good for everyone. When people can solve their own problems they feel empowered. When they do things for themselves, they remember how they did it, which is to say, they learn.
It turns out that in spite of all of our cool tools, analytics about what customers are looking for and investments in customer service, people are as annoyed as ever. In fact, they’re even more annoyed, to the point of rage. This article explores the reasons why and how, properly deployed, JIRA Service Desk can be the solution to customer service.