Having to choose between a couple of great options is a nice problem to have. Still, you do want to make the right choice, and what’s best for one team. Read more.
Business teams across your organization have their own customers to serve, their own regulations to comply with and their own reasons for working the way they do. While the specifics. Read more.
Built to ensure that every step in a process is successfully completed; that every step is approved by those who need to approve, is tracked by those who need to. Read more.
“We don’t just have 65 different buckets of money,” my boss used to say. “We have 65 different sets of rules.” I worked at a social service agency. Our services. Read more.
The LSU Foundation works to cultivate philanthropic partnerships in order to advance Louisiana State University’s academic priorities. They use Jira Service Desk to manage requests from their customers (and donors). The. Read more.
Is your organization missing out on an opportunity to save big bucks while making employees happier and more productive? If you’re not using Jira Service Desk, new research suggest that. Read more.
Self-service is good for everyone. When people can solve their own problems they feel empowered. When they do things for themselves, they remember how they did it, which is to say, they learn.
How well does your performance review process perform? Employee performance reviews are a perfect example of a business process that begs to be handled by an automated service management system like JIRA Service Desk.
Are you a process expert or a bureaucrat? This article explores the differences between process and bureaucracy and discusses the common features of good business processes. Key among these are efficiency, thoroughness and fairness. Business process management software, like ProForma for JIRA Service Desk, can help you ensure sound business processes for all of your teams, without bureaucratic red tape.
How can you give your non-tech teams the functionality of JSD, and the autonomy to design their own processes without creating a a spaghetti plate of custom fields, workflows and data schemes for you to manage? We have the solution
It turns out that in spite of all of our cool tools, analytics about what customers are looking for and investments in customer service, people are as annoyed as ever. In fact, they’re even more annoyed, to the point of rage. This article explores the reasons why and how, properly deployed, JIRA Service Desk can be the solution to customer service.
You know the power of being able to automate workflow, track requests and allocate resources based on real data about the demand. But will your business teams be as enthusiastic as you are? Below are a few tips for getting buy-in for implementing ProForma with your business teams.
If you’re not giving every one of your business teams the power and the tools to solve their own problems you run the risk of cultivating an “us vs. them” mentality in your organization. The combination of ProForma forms for business processes, JIRA Service Desk for request management and Confluence for a knowledge base can allow any team in your organization to thrive.