Author: Simon Herd

Retrospective and Roadmap: Q2 2018

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Retrospective and Roadmap: Q1 2018

Starting off a new year is a great time for goal setting. Check out our plans for helping you bring more business teams into Jira in 2018.

ProForma 2.0: Validation, Piping and Freedom from Jira Custom Fields

As part of our roadmap for Q3 2017 we committed to delivering some big functionality, and we’re now excited to announce that the feature below are available in both Cloud and Server. To see what is coming next have a look at our latest roadmap.

    Retrospective and Roadmap: Q4 2017

    In Q3 2017 we finalised piping, validation and export for ProForma. Q4 is going to continue the trend of improvements. Read our quarterly retrospective and roadmap to learn more.

    Why You Should Use Jira for Employee Performance Reviews

    How well does your performance review process perform? Employee performance reviews are a perfect example of a business process that begs to be handled by a service management system like ProForma for JIRA Service Desk. 

    The Importance of Continuous Testing in the Cloud

    Continuous testing is a must. This article describes how ThinkTilt uses Ghost Inspector to ensure a functioning UI, and save time in testing and development.

    Good to Go: Three ways of handling approvals in JIRA

    Even when people are empowered, they’re probably not empowered to do everything. Sooner or later you run into a process that needs a stamp of approval from someone higher up the chain of command. You have several options for setting up approvals within JIRA.

    How We Handle Support Requests and Bug Reports

    Read how ThinkTilt uses a combination of sophisticated monitoring tools and old-fashioned customer service to respond to your support requests. 

    How to connect Google Forms to JIRA

    Combine the data capture power of a form with JIRA’s workflow engine. This article offers step by step instructions for connecting Google Forms to JIRA issues.

    Five Options for Creating JIRA Issues from Web Form Builders

    Online forms are a great way to collect data. However, on their own, they lack a workflow engine. This article reviews and compares the various options for creating JIRA issues from web forms.

    Retrospective and Roadmap: Q3 2017

    Quarter end provides an occasion to reflect on ProForma’s new features and to look forward to what’s next.

    Summit Barcelona 2017 Retrospective

    Barcelona is a beautiful and intriguing city, but we found the scene inside  Atlassian Summit to be almost as fascinating as the scene outside.  It was great to connect with partners and users, and to see all of the innovative ways people are harnessing the power of JIRA to make their businesses better. 

    New Human Resource Forms Added to the Template Library

    Ready to shift those pesky paper processes to online forms? We’ve just added over 40 new Human Resources templates to make your job easier.

    ThinkTilt is pleased to announce the expansion of the ProForma Template library with 40+ new Human Resource forms now ready for use.  

    Customer Analytics: Gaining Insights and Offering Support, Without Being Creepy

    This post is one in a series on data and privacy.Privacy policies make for some boring reading. Maybe that’s intentional. Maybe it’s that way to discourage users from really finding out what information is collected about them and how it’s used. Companies are understandably afraid that users might get creeped out if they knew just how much data about them is being tracked. It is a little creepy. It feels like Big Brother, or at least Big Tech is watching.  

    Your Form Data: How, What and Where it is Processed and Stored.

    This post is one in a series on data and privacy. As always, we appreciate any feedback you have on what’s covered in this series. We think we have made careful and considered decisions in this area; however, we are always open to improving our practices and reviewing the decisions we have made.

    So let’s start with one of the most important types of data – the design and contents of the forms your create and fill out with ProForma. …

    A Series on Data Privacy

    Keeping private data private should be the very backbone of every business. If we don’t treat your data and data about you with the respect and care it deserves, then you shouldn’t entrust it to us. However, simply locking every bit of data away in a vault isn’t a particularly effective way to understand what our users are trying to do and support them in doing it.

    ProForma Server is Coming!

    We are excited to announce that development is underway on the server version ProForma Forms and Templates for JIRA. We expect it to ship in April 2017. Fill out the form to be informed of when we release it.  

    Four simple collaboration strategies for distributed teams

    Read our guest post on Atlassian’s Confluence blog about some of the techniques we use to work successfully as a remote team.

    Five ProForma Marketing & Business Templates for JIRA to Empower your Team

    Your Marketing team drives your brand.  ProForma templates for JIRA Service Desk offers Marketing  a solution for handling requests, automating repeated process and systemizing internal procedures.  

    JIRA Service Desk for Any Team

    Every business team, Marketing, Legal, Human Resources gets barraged with requests for their services.  They too need to be able to manage and respond to a high volume of requests. JIRA Service Desk with ProForma provides any team with a beautiful request management system.