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Author: Jenny Choban

Three Building Blocks of Enterprise Service Management

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Are You Ready for Enterprise Service Management?

Enterprise Service Management – Sharing the Lessons of IT with All Service Teams There’s starting to be a bit of buzz about Enterprise Service Management (ESM) – with good reason. . Read more.

Trello, Jira or JSD: Which is Better for Business Teams?

Having to choose between a couple of great options is a nice problem to have. Still, you do want to make the right choice, and what’s best for one team. Read more.

4 Ways Moving Business Processes to JSD Improves Governance

Business teams across your organization have their own customers to serve, their own regulations to comply with and their own reasons for working the way they do.  While the specifics. Read more.

Command & Control: Manage Your Consulting Business with Jira

Whether you’re advising folks on how to invest their money or coaching entrepreneurs as they get their businesses off the ground, if you’re a consultant you need a way to. Read more.

Bringing FY 2018 to a Successful Resolution in Jira

Everything must come to an end. One could say that FY2018 is about to reach it’s resolution. (I’ll let you decide if want to mark it off as Fixed, Won’t. Read more.

Bye bye, JotForms. Opt for the Forms Solution Backed by Jira

Previously we shared the story an organization that was able to say goodbye to PDFs by converting to ProForma.  Today, we bring you the tale of an organization that needed to move. Read more.

7 Steps to Setting Up Financial Claims in Jira Service Desk

Built to ensure that every step in a process is successfully completed; that every step is approved by those who need to approve, is tracked by those who need to. Read more.

Better Compliance with ProForma & Jira Service Desk

“We don’t just have 65 different buckets of money,” my boss used to say. “We have 65 different sets of rules.” I worked at a social service agency. Our services. Read more.

Setting our Direction as We Move into Confluence

Our development team has just arrived in the Rose City for App Week Portland – a time to network with other Atlassian partners and generate new ideas.  We’re excited to see. Read more.

Getting a Handle on Jira Custom Fields

You know the danger. Too many custom fields and your Jira instance will slow down. You know the drama. People want what they want, and they want fields specific to. Read more.

How the LSU Foundation Said Goodbye to PDFs and Streamlined Processes with ProForma

The LSU Foundation works to cultivate philanthropic partnerships in order to advance Louisiana State University’s academic priorities. They use Jira Service Desk to manage requests from their customers (and donors).   The. Read more.

Forms for Jira: Making a Great Project Management Tool Even Better

The right tools can transform a task from frustrating headache to satisfying pleasure. With it’s powerful workflow engine, customizable issue types and end-to-end traceability, Jira is clearly the right tool. Read more.

Making the Most of Jira Service Desk Flexibility

Sometimes a great solution is right in front of your face and you don’t realize it.  A tool you already have could be the perfect solution to a problem you’re. Read more.

Lower Costs by Expanding Jira Service Desk Beyond IT

Is your organization missing out on an opportunity to save big bucks while making employees happier and more productive? If you’re not using Jira Service Desk, new research suggest that. Read more.

ProForma: Helping You Manage Jira Growth

Growth happens. Especially Jira growth. Atlassian recently released an infographic with lessons learnt from some of their largest customers – enterprises with literally thousands of Jira projects, hundreds of thousands of. Read more.

Jira Clean-up Time: How to Audit and Tidy Your Jira Instance

Depending on where you are in the world, you may be smack in the middle of spring – as in time for Spring Cleaning. Even if it isn’t spring, it’s. Read more.

4 Ways to Provide an Awesome Customer Experience

Whether you are providing services to internal or external customers, offering a positive experience is good for your organization. External customers will reward good companies that provide a good customer. Read more.

ProForma for Jira Server, No Docker Required

Back in the Day… ThinkTilt first launched ProForma at the 2016 Atlassian Summit in San Jose. The idea was to make it easy to capture all of the process-specific, field. Read more.

ProForma & Jira Saves Time for Everyone

ProForma was created because we believed that empowering teams to add all of the fields they need to a form embedded in a Jira issue was a great way to. Read more.