Keeping private data private should be the very backbone of every business. If we don't treat your data and data about you with the respect and care it deserves, then you shouldn't entrust it to us. However, simply locking every bit of data away in a vault isn't a particularly effective way to understand what our users are trying to do and support them in doing it. So we have to find a compromise between total security and sharing enough data with selected services, so that we can provide a great service and build a successful product.
We believe in transparency, so we are going to produce a series of articles on how we handle the privacy of different types of data we collect and manage within our organization. We always exercise caution in deciding which systems to use and what data to collect. We believe that we have made thoughtful and considered decisions. However, we are always open to feedback and if you have any concerns at all about the decisions we have made, please get in touch.
Posts in the series:
- Your form data: how, what and where it is processed and stored.
- Customer analytics: gaining insights and supporting people, without being creepy.
WANT TO OPT OUT OF OUR ANALYTICS AND SUPPORT TOOLS? Simply enable the Do Not Track feature in your browser and the analytics packages such as Intercom and FullStory won't record any details about how you use the system.
Instructions on how to turn on Do Not Track in different browsers can be found at https://allaboutdnt.com/
Please contact us if you have any concerns