We've built a whole library of them, but what the hell is a process template anyway? This article explains what a process template includes and how they can be potent tools for empowering every team in your organization.
This article discusses the perils of overusing custom fields, suggests criteria for the creation of custom fields and offers a viable alternative.
ThinkTilt is proud to announce the release of ProForma for JIRA Server.
This article explores how converting business teams to a service desk model can result in greater efficiency, better service and a bigger bottom line.
Self-service is good for everyone. When people can solve their own problems they feel empowered. When they do things for themselves, they remember how they did it, which is to say, they learn.
This article explores how you can create better business processes by shining a magnifying glass on the things that aren't working.
Looking for the middle ground between having data floating around loosey-goosey in a description field and having to plan for and create more custom fields? This article describes how ProForma forms can empower your teams to collect exactly the information they require without the need for custom fields.
We’re all about empowering your teams to manage their processes in JIRA. But if you’re going to build your processes into a software system, it’s a good time to step back and make sure you have the right process in the first place. This article discusses strategies for designing and refining your business processes.
Citing some sobering statistics, this article explains why email is not a good strategy for getting work done and offers up a better alternative.
The third in our series on how ThinkTilt keeps your data secure, this post describes ThinkTilt's internal security policy.
If you’re not empowering your teams with service management software, then your not letting them live up to their potential. Your HR team is working hard on behalf of all your employees. Why not do something today to make their work easier?
Barcelona is a beautiful and intriguing city, but we found the scene inside Atlassian Summit to be almost as fascinating as the scene outside. It was great to connect with partners and users, and to see all of the innovative ways people are harnessing the power of JIRA to make their businesses better.
Are you a process expert or a bureaucrat? This article explores the differences between process and bureaucracy and discusses the common features of good business processes. Key among these are efficiency, thoroughness and fairness. Business process management software, like ProForma for JIRA Service Desk, can help you ensure sound business processes for all of your teams, without bureaucratic red tape.
How can you give your non-tech teams the functionality of JSD, and the autonomy to design their own processes without creating a a spaghetti plate of custom fields, workflows and data schemes for you to manage? We have the solution
The ThinkTilt team is ready to descend on Barcelona and unveil ProForma for JIRA Server!
This article explores the role of IT in general (and JIRA Administrators in particular) as the use of service desks expands beyond IT to other business teams. The goal of providing strategically designed, consistently available and adaptable services in an ever-changing business environment remains the same across all business teams.
Not the typical "two guys in a garage" origin story- this article describes how the inspiration for ProForma came from imaginative users. Off-label use is the technical term, but you could also say creative application or repurposing of a proven tool.
It turns out that in spite of all of our cool tools, analytics about what customers are looking for and investments in customer service, people are as annoyed as ever. In fact, they’re even more annoyed, to the point of rage. This article explores the reasons why and how, properly deployed, JIRA Service Desk can be the solution to customer service.
The team at ThinkTilt has been working hard and is pleased to announce the release of version 1.1.21. This article outlines new features including a simplified forms list, the ability to create new forms from existing templates, an expanded template library and enhanced support.
Imagine if you could easily use JIRA Service Desk for any business process. Getting approval to attend a conference might look something like this.